Refund Policy Last updated: 1st September 2025Important: All products sold by MilitaryAptitude.com are non-tangible, irrevocable digital products. Once your order is confirmed and digital products are delivered, refunds are generally not available.
1. Digital Products – No Refund Policy
Non-Refundable Digital Products: MilitaryAptitude.com exclusively offers digital products including training modules, aptitude tests, and educational content. These are non-tangible, irrevocable goods that are delivered electronically and immediately accessible upon successful payment.
Our Digital Products Include:
Individual game access (30-day training modules) – AUD $99.00 per month
Training content, progress tracking, and performance analytics
Educational materials developed by military and aviation professionals
Immediate Delivery: Upon successful payment processing, digital products are immediately activated and accessible in your account. This constitutes complete delivery of the purchased product.
No Physical Returns: Since our products are digital and non-physical, there are no shipping, handling, or return logistics involved. Once accessed, the content cannot be “returned” in the traditional sense.
2. Subscription Management and Cancellation
Your Responsibility: Users with monthly or annual subscriptions are responsible for canceling their subscription to avoid ongoing charges. Refunds will NOT be provided if you fail to cancel your subscription. 2.1 How to Cancel Your Subscription To cancel your subscription:
Log into your MilitaryAptitude.com account
Navigate to “Account Settings” or “My Account”
Click on “Subscriptions”
Cancel your course subscription
You will receive email confirmation of the cancellation
Alternative: You can also email us at
hello@militaryaptitude.com
to request cancellation, but using the self-service portal is faster. 2.2 When Cancellation Takes Effect
Monthly Subscriptions: Cancellation takes effect at the end of your current monthly billing cycle
Continued Access: You retain full access to Pro features until your paid period expires
No Partial Refunds: Refunds are not provided for unused portions of your subscription
2.3 Automatic Renewal Prevention To avoid being charged for the next billing cycle, you must cancel before renewal:
Monthly: Cancel before the monthly anniversary date
3. Circumstances Where Refunds Are Not Available Refunds will not be issued for the following:
Change of mind after purchase
Forgetting to cancel your subscription before renewal
Partial use of your subscription or access period
Difficulty using the platform or understanding content
Poor exam performance after training
Content not meeting personal expectations
Duplicate purchases under the same account
Account termination due to sharing credentials
External factors such as career plan changes or testing requirement changes
4. Limited Exceptional Circumstances In rare and exceptional cases, MilitaryAptitude.com may consider refunds on a case-by-case basis. 4.1 Technical Issues
Prolonged inability to access purchased content due to MilitaryAptitude.com technical failures
Data loss of purchased content due to our system errors
Permanent discontinuation of service with less than 30 days’ notice
Note: Temporary outages, maintenance, or personal internet issues do not qualify. 4.2 Billing Errors Refunds may be considered for:
Duplicate charges caused by our billing system
Unauthorized charges (after fraud investigation)
Incorrect amounts charged due to pricing errors
4.3 Refund Request Process If you believe you qualify for a refund:
Explain the exceptional circumstances with documentation if possible
Allow up to 14 business days for review
Approval of exceptional refunds is at MilitaryAptitude.com’s sole discretion.
5. Chargeback and Dispute Policy
Contact Us First: Before initiating a chargeback, please contact us directly. Most issues can be resolved quickly. 5.1 Chargeback Consequences
Account suspension upon chargeback initiation
Submission of digital product delivery evidence to payment processors
Possible legal action for fraudulent chargebacks
Recovery of processing fees if the chargeback is overturned
5.2 Valid Chargeback Reasons
Truly unauthorized transactions
Billing errors uncorrected by us
Complete non-delivery due to our system error
6. Australian Consumer Law (ACL)
Consumer Guarantees: Under ACL, consumers have rights regarding digital product quality and delivery. You have the right to:
Products that match their description
Timely delivery
Acceptable quality and fitness for purpose
If we fail to meet these guarantees, remedies may include:
Repair or replacement (e.g., restoring access)
Refund (in cases of major failure)
Compensation for foreseeable loss or damage
7. Refund Processing and Timeline When refunds are approved:
Review Period: Within 14 business days
Processing: 5–10 business days
Bank Settlement: 2–5 business days for funds to appear
Total Timeline: Up to 15 business days Refunds are always issued to the original payment method in AUD.
8. Contact Information
Billing & Refunds 📧 Email:
hello@militaryaptitude.com
⏰ Response Time: 1–2 business days
🕘 Business Hours: Mon–Fri, 9 AM – 5 PM AEST
Subscription Management 🔗 Self-Service: Stripe Customer Portal
📧 Email:
billing@militaryaptitude.com
📞 Phone: Available upon request
9. Changes to This Refund Policy We may update this Refund Policy periodically. Material changes will be communicated via email and on our platform at least
30 days before taking effect. Continued use of MilitaryAptitude.com after changes indicates acceptance.
🔑 Key Points Summary
Digital products are non-refundable once delivered
You must cancel subscriptions before renewal to avoid charges
Refunds are only considered in exceptional cases
ACL rights apply where relevant
By purchasing from MilitaryAptitude.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.
ABOUT US
A veteran-owned business supporting the next generation of servicemen and servicewomen.
ADDRESS
2 23 Foster Street Surry Hills NSW 2010 E: hello@militaryaptitude.com
